Privacy Policy

Winfall Resort ("Winfall," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through winfallresort.com and our reservation, loyalty and on-property services, how we use it, and the choices available to you.

1. Information We Collect

We may collect the following categories of information:

• Contact details such as name, email address, phone number and mailing address when you make a reservation, join our loyalty programme or contact us.
• Booking and stay information including reservation dates, room preferences, payment details (processed by our payment providers) and loyalty account activity.
• Identity verification information collected on property for casino floor access, as required by California gaming regulations.
• Technical information such as IP address, browser type, device identifiers and pages visited on our website, gathered through cookies and similar technologies.
• Communications you send us, including customer service enquiries, surveys and feedback.

2. How We Use Information

We use collected information to:

• Process reservations, payments and loyalty rewards;
• Operate, maintain and improve winfallresort.com and on-property services;
• Communicate with you about bookings, promotions and resort updates;
• Comply with gaming, tax and other legal obligations;
• Detect, investigate and prevent fraud or security incidents;
• Personalise offers based on your preferences and stay history.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who support reservations, payments, marketing and IT operations on our behalf;
• Regulators and law enforcement where required by California gaming law or other applicable law;
• Business partners for co-branded promotions, only with your consent where required;
• Successors in the event of a merger, acquisition or sale of resort assets.

4. Cookies & Tracking

Our website uses cookies and similar technologies to operate core features, remember preferences and measure performance. Full details are set out in our Cookie Policy, including how to manage or disable cookies through your browser settings.

5. Data Security

We use administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and gaming compliance requirements, after which it is securely deleted or anonymised.

8. Children's Privacy

Winfall Resort's casino floor and related services are intended for adults 21 years of age and older. We do not knowingly collect personal information from children, and any such information identified will be deleted.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of our website after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

Questions about this Privacy Policy can be directed to [email protected] or by mail to Winfall Resort, San Jacinto Valley, California, USA.